Cancellation Policy
One straightforward window applies across every booking type — here's exactly how it works.
Last updated: September 2026
The 24-Hour Window
Standard bookings can be cancelled free of charge up to 24 hours before pickup. Changes made inside that window — a new pickup time, address, or vehicle class — may be subject to a fee. Exact terms are confirmed on your booking confirmation; if anything is unclear, contact dispatch directly before relying on it.
How to Cancel or Change a Booking
Call +1 647-970-9726 or email info@airportlimo.xyz as early as you can — dispatch is available 24/7. Have your booking confirmation on hand so we can find your trip quickly and confirm what applies.
Flight Delays Aren't Cancellations
A delayed flight doesn't trigger a cancellation fee or a new fare. For airport pickups, our free flight tracking adjusts your pickup time automatically — see our flight delay guide for exactly how that works, and our Pearson pickup guide for what to expect once you land.
Corporate & Recurring Bookings
The same 24-hour window is our standard across airport transfers, point-to-point trips, and hourly chauffeur bookings. If you hold a corporate account with recurring bookings, confirm any account-specific terms with dispatch directly.
Questions Before You Book
If you're not sure how this applies to your trip — a multi-stop itinerary, a large group, or an unusually early or late pickup — ask before you book rather than after. See our full pricing page for rate details, or contact us directly.