What Happens If Your Flight Is Delayed?
How flight tracking and automatic pickup adjustments work — no extra charge, no need to call ahead.
Free Flight Tracking, Automatically
Every booking that involves a Pearson arrival includes free, real-time flight tracking. We monitor your specific flight, so if it's delayed, your scheduled pickup time adjusts automatically — you don't need to call us or update your booking.
No Extra Charge for Reasonable Delays
A delayed flight doesn't trigger a late fee or a new fare. Your chauffeur simply arrives in line with your actual landing time rather than the originally scheduled one.
What Counts as "Reasonable"
Standard delays — anything from a short tarmac wait to several hours — are covered automatically. For an unusually long delay or an overnight diversion, call +1 647-970-9726 so dispatch can confirm the new plan directly.
Checking Your Flight Yourself
You don't need to watch your flight status for us — we're already tracking it. But if you want to check ahead of time, Toronto Pearson's live arrivals board and departures board are on the official airport site.
Delays on the Way to the Airport, Not Just in the Air
Flight tracking covers your arrival landing time, but delays can also happen on your way to a departure — bad traffic, a slow security line, a late connecting ride. If you're running behind for a scheduled departure pickup, call +1 647-970-9726 as early as you can so we can adjust the pickup or route around it.
Delays at Other Airports We Serve
This flight-tracking approach isn't Pearson-specific — it applies the same way for pickups at Billy Bishop, Hamilton, Region of Waterloo, and London airports.